Terms & Conditions General

Under 18 years of age you have to have permission by your guardian before ordering from us. All attempts of fraud will be reported to the police.
Payments

We accept American Express, Maestro, MasterCard, MasterCard Debit, PayPal, Visa, Dinners, Alipay, Wechat, Discover, JCB. Our payment is handled by our payment partner Stripe for guarantee security.
Prices

As a standard, all prices (unless else is specified) includes 25 % VAT. If you are logged in as a company customer, the prices exclude VAT.
Freight cost

We send freight for free if you order over 100 $. We reduce your import tax for orders outside EU, price reduced on checkout.

Tax AND CUSTOMSs
Non-EU countries are subject to certain VAT and customs duties.
Data

Marc Astor treat all personal data which you state to us, according to the law of personal data (PUL). We guarantee that no data about you will be sold or used for commercial circulars from third part. Your e-mail address will be used for order confirmation and for other information about your order. We reserve us the right, in some cases, to make advertising circulars to your e-mail address if you not have declared that you don’t want them. If you want to change your data or get removed from the file we ask you to contact our customer service.

 
 
Order confirmation / Receipt
We send e-mail confirmation which you receive when you place your order is valid as a receipt and certificate of guarantee.  If you not have received your order confirmation within 60 minutes, please check  the correct e-mail address and mail to us, and then we will send you the confirmation.

Complaint / Canceling / Return

You have right to return undamaged and unused products that are purchased on MARCASTOR.COM. Notify us of your return purchase within 14 days of receiving the product. The notification must be done to info@marcastor.com with your order number attached. The message must contain the following information: order number, your reason for the return and the name of the product you wish to return.
The returned product must be unused and undamaged in its original package. Fill in and attach the MARC ASTOR RETURN FORM alongside the product you’d like to return or exchange. You are responsible for the shipping of returned items back to MARC ASTOR. Items lost in transportation will not be compensated for. Return against cash on delivery is not accepted. The responsibility for errors in ordered products is limited to the terms now stated. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
For instructions on how to return a damaged or faulty product, write to us at info@marcastor.com and fill out the repair form.
Products that is not covered by warranty cannot be returned to MARC ASTOR.