Order confirmation / Receipt
We send e-mail confirmation which you receive when you place your order is valid as a receipt and certificate of guarantee. If you not have received your order confirmation within 60 minutes, please check the correct e-mail address and mail to us, and then we will send you the confirmation.
Complaint / Canceling / Return
You have right to return undamaged and unused products that are purchased on MARCASTOR.COM. Notify us of your return purchase within 14 days of receiving the product. The notification must be done to email@example.com with your order number attached. The message must contain the following information: order number, your reason for the return and the name of the product you wish to return.
The returned product must be unused and undamaged in its original package. Fill in and attach the MARC ASTOR RETURN FORM alongside the product you’d like to return or exchange. You are responsible for the shipping of returned items back to MARC ASTOR. Items lost in transportation will not be compensated for. Return against cash on delivery is not accepted. The responsibility for errors in ordered products is limited to the terms now stated. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
For instructions on how to return a damaged or faulty product, write to us at firstname.lastname@example.org and fill out the repair form.
Products that is not covered by warranty cannot be returned to MARC ASTOR.